We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Buyers have to pay the return shipping postage.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Tarnishing of metal alloy jewelry is inevitable over time, only solid gold can stay intact for decades, but we do offer the best alternative of the highest quality in the market which is both very durable and only for a fraction of the price. Please refer to the care guide on how to take best care of your jewelry pieces.
Hypoallergenic jewelry means that there is minimal risk of causing an allergic reaction. We do not guarantee that everyone will have the same experience but we do recommend this option as most ideal for those with sensitive skin.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If the product is not shipped within 40 days, you will get a refund excluding the shipping cost no question asked, Or we will send you another package with the same value of the lost one.